On the morning of Friday April 16th, after twice clicking "Update Later" when prompted, my Galaxy s10e started to install an update. Once all activity stopped the phone display showed:
Use volume up/down and power.
Your phone couldn't start normally. Some configuration data may be orrupt. Follow the instructions below.
Then I'm given three options:
1) Try again - Which restarts the phone and ends up in the same place.
2) Erase app data - Not sure, but afraid of what that will do.
3) Visit a service center - Which, if I have to, won't be a Samsung Service Center.
At the very bottom of the page:
#Reboot Recovery Cause is [Thread-7:19401 RecoverySystemRescueParty]#
#Reason is [RescueParty]#
Supported API: 3
Really would like to get back into my phone. I'm not sure what's saved in the Cloud(s) because I cannot access codes sent to the phone for two-step verification. Bad UX
I was able to reboot and delete cache partition after letting the battery go dead but ended up right back in the Recovery mode.
Two hours on the phone to customer service only to be disconnected after five minutes on the phone with an agent half way around the world.
You can do a few things, depending on how in depth you want to get...
Here is a link showing how to reset phone to factory setting which may work, however if it's not booting properly this may NOT fix the issue...
But by using the video you can download files from the manufacturer of the F device and install the update that was trying to install, prior to your issue.
It kinda sounds like it started the update, and you may have either interrupted that install somehow, by shutting off phone or there was a problem with the update itself... But this reminds me of damaged boot up files on computers back in the day,...
When you follow instructions to get into the recovery mode, there are a whole host of other options like install update, you will need to connect it to a computer via USB cable, that has data transfer capabilities, so the original cable is preferred.
Then goto YouTube.com and do a search for how to install update, and it will walk you though how to do that...
Again, if you don't mind resetting your phone and have your data backed up, maybe try the reset to factory defaults first... It may simply fix the issue,
Food for Thought, :beaming_face_with_smiling_eyes:
Simply put, a software reflash is all you'll need to fix what's happened. There are several variables that can cause this during an update, with the most common being a low battery percentage at some point during the install. You can visit a local uBreakiFix to have this done, as well as some Carrier locations can do this for you.
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.