cancel
Showing results for 
Search instead for 
Did you mean: 
userY37eEEr50F
Constellation

Samsung Gear 360 app causes galaxy s6 to crash in "boot loop mode"

JUMP TO SOLUTION

Hi everyone,am a new user to android and this is my very first post

 

I recently bought gear 360 (2016) and a new s6 which i bought just to make use of the gear so i havent used it for anything else except few calls and sms. The S6 worked just fine for 2 weeks, but has got some issue today as soon it got connected to gear 360.

 

Upon connetion it works perfectly but as soon as i take one picture it immediately goes black and try to restart itself, sometime for hours as it keep stuck on "boot loop with samsung logo". Sometimes when you connect it to power and try to switch on, it does come back normal, but then again taking another picture on gear 360,  it crashes.

 

I have tried updating samsung gear app but no luck....any help i'll appreacite

1 SOLUTION

Accepted Solutions
userY37eEEr50F
Constellation

Re: Samsung Gear 360 app causes galaxy s6 to crash in "boot loop mode"

JUMP TO SOLUTION

nothing fixed it really, i had to return the phone to the seller.

 

i realised  it could be a battery issue (maybe the app was overloading the phone or something) but the phone could work when connected to power and a removal would cause instant restart.

 

i got a new s6 and my issues were no more.

 

thanks again andsorry for my late reply

View solution in original post

Reply
Loading...
3 REPLIES 3
Samsung Moderator
Samsung Moderator

Re: Samsung Gear 360 app causes galaxy s6 to crash in "boot loop mode"

JUMP TO SOLUTION

Any difference if you try to connect with mobile data disabled?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Reply
Loading...
Honored Contributor

Re: Samsung Gear 360 app causes galaxy s6 to crash in "boot loop mode"

JUMP TO SOLUTION

@userY37eEEr50F

Just checking to see if you need any further assistance.  Smiley Happy


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Reply
Loading...
userY37eEEr50F
Constellation

Re: Samsung Gear 360 app causes galaxy s6 to crash in "boot loop mode"

JUMP TO SOLUTION

nothing fixed it really, i had to return the phone to the seller.

 

i realised  it could be a battery issue (maybe the app was overloading the phone or something) but the phone could work when connected to power and a removal would cause instant restart.

 

i got a new s6 and my issues were no more.

 

thanks again andsorry for my late reply

View solution in original post

Reply
Loading...