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userrKpBGwZdWj
Constellation

Re: Samsung Health app does not connect to Virgin Pulse app

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I'm  having the same issue. I got a notification when I re downloaded the app that it is virgin pulse having  the problem with connectivity and hope to have it resolved soon..... so, there's that.  Until it's fixed I just manually  enter my steps and workouts on the app. 

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userocL8iGsMrk
Constellation

Re: Samsung Health app does not connect to Virgin Pulse app

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Samsung botched the permissions.  Turning on developer mode for S health will fix it. 

 

  • Open S-Health App.
  • Go to Settings (Menu)
  • In bottom of the screen you will find: About S-Health, Tap on it.
  • Now About S-Health Screen will open, and then tap 10 times on the version continuously.
  • Now you will see Developer mode on the version line (where you tap 10 times).
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userpk17Epn6s0
Constellation

Re: Samsung Health app does not connect to Virgin Pulse app

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Genious. That fixed my issue!!!!

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usergZvz9jcvxY
Constellation

Re: Samsung Health app does not connect to Virgin Pulse app

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Going into the developer mode worked.

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userij5Xo2gibk
Constellation

Re: Samsung Health app does not connect to Virgin Pulse app

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This worked for me, but only sync'd todays steps.  

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user8pl4WVcSl1
Constellation

Re: Samsung Health app does not connect to Virgin Pulse app

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It works now thanks....Smiley Happy

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useriNdOLBznLK
Constellation

Re: Samsung Health app does not connect to Virgin Pulse app

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Following this instruction to my phone note 9 did not fix the problem. The error came up when I updated my samsung wearble app. Is there a way to revert the update? 

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Samsung Moderator
Samsung Moderator

Re: Samsung Health app does not connect to Virgin Pulse app

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There is not a official way to revert back to the previous update.

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userTp7Otz3xUw
Constellation

Re: Samsung Health app does not connect to Virgin Pulse app

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Developer mode fixed the problem.  Thanks!  I wish this solution would be moved to the beginning of the discussion so people could find it quickly. 

View solution in original post

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userjwWxtG9EXb
Constellation

Re: Samsung Health app does not connect to Virgin Pulse app

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I just now tried connecting the apps and it is not fixed on my end. Im recieving the same messages as the photos provided as well. 

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