My phone used to track the PATH I walked. Then when I stopped walking and looked at the app, it would show that path on the map. For a while now, it just shows my current location and doesn't show any walked path. Has some new option been added that controls this? Or did I turn off some setting on the phone that broke this part of the app? It DOES record the number of steps, just not the path. I know location works on the phone because it works with Google Maps and Here Wego maps.
I called the number, and as I expected, they were of little help. Once again a generic type response, "Our technicians are working on it, try to clear the cache and reboot". Of course, that didn't make any difference.
First off, I think I was remembering my Windows 10 Lumia phone tracking on the map and not the Samsung. However, the Samsung DOES track my movement if I click on the walking exercise icon.
When I just go for a walk, the S10 phone does track steps and distance and time, but doesn't track it on the map. I don't know why, since it automatically starts tracking steps, that it doesn't track it on the map. Especially since when it determines that you have stopped walking, it SHOWS a map (with no path on it). I think this is a software oversight. I hope they change it, but I doubt my complaint got passed on to the developers.
Thanks for reaching out for assistance. I recommend reaching out to our Samsung Health department regarding this. They can be reached directly at 1-855-795-0509.
I called the number, and as I expected, they were of little help. Once again a generic type response, "Our technicians are working on it, try to clear the cache and reboot". Of course, that didn't make any difference.
First off, I think I was remembering my Windows 10 Lumia phone tracking on the map and not the Samsung. However, the Samsung DOES track my movement if I click on the walking exercise icon.
When I just go for a walk, the S10 phone does track steps and distance and time, but doesn't track it on the map. I don't know why, since it automatically starts tracking steps, that it doesn't track it on the map. Especially since when it determines that you have stopped walking, it SHOWS a map (with no path on it). I think this is a software oversight. I hope they change it, but I doubt my complaint got passed on to the developers.
