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Samsung Health not syncing correctly to Strava

(Topic created: 03-04-2021 09:56 AM)
uservZGDxf03Yb
Astronaut
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Galaxy S Phones
Since the OS update, my SH is no longer sending the correct data from workouts to other apps. For example I use SH to record my 9 mile run, and all the data is correct. But, when it syncs to Strava or Map My Run, the distance is 5.9 miles. This is consistently happening where SH is sending about 2/3rds of what I completed to the other apps. I downloaded the GPX file and tried to upload to Strava and it is the same issue. The info is correctly updating in Google fit. #samsunghealth #strava

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SamsungJoJo
Samsung Moderator
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Hello,

 

I recommend reaching out to our Samsung Health team for further assistance regarding your concerns. They can be reached directly at 1-855-795-0509.

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SamsungJoJo
Samsung Moderator
Samsung Moderator
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Galaxy S Phones

Hello,

 

I recommend reaching out to our Samsung Health team for further assistance regarding your concerns. They can be reached directly at 1-855-795-0509.

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SamsungJoJo
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An Accepted Solution has been marked and provided for this thread. This thread will be locked for further replies. In hopes to keep the integrity of the thread from steering in a non-technical manner. If you have a separate concern, feel free to post again or send one of our moderators a private message with more details. Please note duplicate posts on similar subjects starting 2/1/21, will be removed to keep our community organized and make it easier for our users to find needed content. Remember that if you do make a post, that you include as many details about your symptoms as possible. Also, make sure that your title is a good summary of the overall situation that's occurring. Thank you for being part of the Community!

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