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Original topic:

Samsung Pass, fingerprint login on websites not working since update

(Topic created: 04-09-2019 03:22 PM)
userKYkftxnMGG
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Since update of android 9 my Samsung Pass is not working. When using internet (samsung browser) I load up a login form but I do not get a prompt to authenticate with fingerprint/iris. I checked my Samsung Pass settings and the sites and passwords saved but regardless of what website i go onto the prompt does not come up.

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SamsungAdam
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Have you tried wiping the cache partition on your device?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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SamsungLarryK
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Can you authenticate with a pin or passcode?

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userKYkftxnMGG
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No. It works on apps just not on internet
SamsungJace
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Have you cleared the cache for Samsung Pass?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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userKYkftxnMGG
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@SamsungJace wrote:

Have you cleared the cache for Samsung Pass?


Yes but still not working

userKYkftxnMGG
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Still no resolution. I was meant to have Samsung call me yesterday morning tontake remote assitance to sort it but nobody bothered calling

@SamsungJace @SamsungZell @Samsung_590gEwe 

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SamsungAdam
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Have you tried wiping the cache partition on your device?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

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userKYkftxnMGG
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I hadnt no, googled how to don it and it worked! Thank you @SamsungAdam 

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SteveG0326
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Please describe this process

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SamsungJoJo
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Hey there!

 

Follow these steps:

 

- Turn off the device.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the Android logo displays, release all three keys.
- An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.
- Press the Volume down key several times to highlight wipe cache partition.
- Press Power key to select.
- Press the Volume down key to highlight yes, them and press the Power key to select.
- When the wipe cache partition is complete, Reboot system now is highlighted.
- Press the Power key to restart the device.

 

Your phone will take a little time booting up after the cache partition is wiped off of its contents as it will rebuild or recreate those caches. Don’t be alarmed if the phone gets stuck on the logo for a minute or two after this just don’t turn it off so that what was deleted will be replaced successfully. So, wait for your phone to become active. Don’t worry, this procedure is very easy and safe to do. You won’t damage your phone just by wiping the cache partition.
 

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