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Samsung Pay prevents Home Screen

(Topic created: 11-19-2020 12:55 PM)
userXiUeFzEoxM
Asteroid
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Galaxy S Phones

New problem surfaced today with this new (Nov 2020) S10. Almost every time I press the power button to turn on the screen, I do get the option to unlock the phone, but then Samsung Pay comes up immediately. I can't get to the Home Screen or to the Back option (upward swipe from bottom right of screen) or the Settings (upward swipe for bottom left of screen). I may have to turn the screen off and on again for 5, 6, 7 or more times befor Samsung Pay does not come up, and I can access the phone.

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userXiUeFzEoxM
Asteroid
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Galaxy S Phones

After many trials and errors, I found that by going to the Samsung Pay app and choosing "Reset" you can turn off Samsung Pay. What a relief!

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userXiUeFzEoxM
Asteroid
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Galaxy S Phones

After many trials and errors, I found that by going to the Samsung Pay app and choosing "Reset" you can turn off Samsung Pay. What a relief!

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plano-mano
Red Giant
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Galaxy S Phones

try clearing cache and data for samsung pay

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userXiUeFzEoxM
Asteroid
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Galaxy S Phones

Thanks - the solution I stumbled upon, "Reset" seems to have worked. I really didn't think it would, but Samsung Pay no longer prevents me from accessing the home screen.

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