cancel
Showing results for 
Search instead for 
Did you mean: 
Samsung Moderator
Samsung Moderator

Re: Samsung galaxy S7 fast charging not working

JUMP TO SOLUTION

Have you tried another cable with the device?

Reply
Loading...
userLDotXcDCBW
Constellation

Re: Samsung galaxy S7 fast charging not working

JUMP TO SOLUTION


@SamsungJace wrote:

Have you tried another cable with the device?


Yes, I have tried multiple different cables with same and different original chargers. I want to make a note again if you've missed that part Jace - this same issue happend to my husband's phone galaxy note4 at the same time after both of our phones got notifications to update our systems and did it in the beginning of the week. Am I the only one that finds this super weird coincidence? 

 

Reply
Loading...
Samsung Moderator
Samsung Moderator

Re: Samsung galaxy S7 fast charging not working

JUMP TO SOLUTION

Would you mind sending me a private message here with your full model code and IMEI number so I can look into this for you?

Reply
Loading...
Samsung Care Ambassador

Re: Samsung galaxy S7 fast charging not working

JUMP TO SOLUTION

Did you try a different cable?

Reply
Loading...
KoHo
Constellation

Re: Samsung galaxy S7 fast charging not working

JUMP TO SOLUTION

My S7 Edge also has started to have issues with fast charging. On the lock screen, it says 'Fast Charging' but the remaining time it shows is the same as normal charging. But it seems it occasionally goes back to fast charging. This started happening about 2 months ago. Does anyone have any idea?

Reply
Loading...
Samsung Moderator
Samsung Moderator

Re: Samsung galaxy S7 fast charging not working

JUMP TO SOLUTION

@KoHo Are you using the original charger that came with the device?

Reply
Loading...
KoHo
Constellation

Re: Samsung galaxy S7 fast charging not working

JUMP TO SOLUTION

Yes, original charger.


@SamsungAdam wrote:

@KoHoAre you using the original charger that came with the device?


 

Reply
Loading...
Samsung Moderator
Samsung Moderator

Re: Samsung galaxy S7 fast charging not working

JUMP TO SOLUTION

Do you experience these symptoms if you try charging your device in safe mode?

Reply
Loading...
KoHo
Constellation

Re: Samsung galaxy S7 fast charging not working

JUMP TO SOLUTION

@SamsungAdam wrote:

Do you experience these symptoms if you try charging your device in safe mode?


I tried it in safe mode and fast charging worked fine, then I siwtched back to normal mode and it worked fine again. Then I put it on charge during the night and the charge was slow again (even though it indicated it was fast charing). This seems to happen quite randomly. 

Reply
Loading...
Samsung Moderator
Samsung Moderator

Re: Samsung galaxy S7 fast charging not working

JUMP TO SOLUTION

If the issue doesn't occur with the device in safe mode then there is a third-party app causing this. You may have to delete your third-party apps one by one (starting with the most recent) until you find the one causing this.

Reply
Loading...