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Sertach17
Asteroid

Samsung galaxy s7 edge sound distortion

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I can hear a distortion like crackling coming from the speaker, and it happens randomly when I play music, videos, or gaming.

1 SOLUTION

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Neutron Star

Re: Samsung galaxy s7 edge sound distortion

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Just to rule out other issues, restart into safe mode and see if this happens again. 

Instructions for restarting in safe mode are posted, and can be found here - How to Use Safe Mode to Troubleshoot



Superman on Galaxy S7 SM-G930T, T-Mobile, Baseband:G930TUVY3APIA
To OP: click "✓ Accept as Solution" when you find an answer that works for you.

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143 REPLIES 143
Neutron Star

Re: Samsung galaxy s7 edge sound distortion

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Is this coming from phone speaker? Or you have the phone audio connected to a speaker?


Superman on Galaxy S7 SM-G930T, T-Mobile, Baseband:G930TUVY3APIA
To OP: click "✓ Accept as Solution" when you find an answer that works for you.

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Sertach17
Asteroid

Re: Samsung galaxy s7 edge sound distortion

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The problem happens in both ways, speaker and with the headphones.

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Neutron Star

Re: Samsung galaxy s7 edge sound distortion

JUMP TO SOLUTION

Just to rule out other issues, restart into safe mode and see if this happens again. 

Instructions for restarting in safe mode are posted, and can be found here - How to Use Safe Mode to Troubleshoot



Superman on Galaxy S7 SM-G930T, T-Mobile, Baseband:G930TUVY3APIA
To OP: click "✓ Accept as Solution" when you find an answer that works for you.

View solution in original post

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Sertach17
Asteroid

Re: Samsung galaxy s7 edge sound distortion

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I tried it and test it for several hours and didnt hear the problem is probably some app. Thanks

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Futuran2010
Constellation

Re: Samsung galaxy s7 edge sound distortion

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My sound cuts out completely in different Media Browsers. No distortion, just no sound. To be specific it works with music apps but it does not work with Netflix, YouTube, or Verizon FiOS mobile. Works fine with my Bluetooth headset.

 

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Jonny_Nugget
Constellation

Re: Samsung galaxy s7 edge sound distortion

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This is not the solution.  I fixed it and didn't have to put it into safe mode to see if it worked.

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Neutron Star

Re: Samsung galaxy s7 edge sound distortion

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@Jonny_Nugget Putting the phone in Safe mode is just a troubleshooting step and not a solution. The purpose is to figure out if the phone has issues by itself or it is a 3rd party app. 

 

I am glad you posted the name of the app that causes the issue for you. 



Superman on Galaxy S7 SM-G930T, T-Mobile, Baseband:G930TUVY3APIA
To OP: click "✓ Accept as Solution" when you find an answer that works for you.

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Sglynn
Constellation

Re: Samsung galaxy s7 edge sound distortion

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My speakers suddenly started to crackle, I looked to see if I had any Voice recording apps and I didn't find any?? Possible that a different app is a vrc and I just don't realize?? Please help the less knowledgeable!!!

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JBNYC9
Cosmic Ray

Re: Samsung galaxy s7 edge sound distortion

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SKYPE! I downloaded it to watch my new baby Nephew grow and that was the culprit.  Uninstalled and all back to normal,  thank god!... But now,  which app rivals Skype for nephew time? 

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