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userZPm2lbzBYs
Astronaut

Re: Samsung health can't be open on rooted device

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It's really annoying that YEARS after the problem was first noticed the problem still exists. I have a US phone that has never been rooted and was getting the error after I upgraded the app.  It would constantly pop up while I was doing other things. Stopping and restarting the app did not solve it for me. I rebooted my device which ended up working.  Anyone having a similar problem can try that.

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userbNbIbjXmzl
Astronaut

Re: Samsung health can't be open on rooted device

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It happen on every phone on every area or nation, dont run from this one with fakin question and answer! Just get a FIX!!! release update ASAP

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sNicky
Constellation

Re: Samsung health can't be open on rooted device

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After first factory reset I didnt able to open app "because of new security policy"..
S6 G925F
7.0
Anyone fix this problem..I also never rooted phone.
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userBuH8SXHJ1q
Astronaut

Re: Samsung health can't be open on rooted device

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i am having same problem with my galaxy c8

i have never rooted my mobile

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userF0r6dQnOED
Asteroid

Re: Samsung health can't be open on rooted device

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Same here, unrooted device and still getting this error !!

There is a fix that requires rooting the device but I am not planning to do it espcially that I still have the warranty on my device.

 

We are waiting for Samsung to answer on this..

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userDAyHWVhmgD
Astronaut

Re: Samsung health can't be open on rooted device

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Same problem with my J7 Pro.

My device doesn't have root but Samsung Health says I do so I can't open it.

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Black Hole

Re: Samsung health can't be open on rooted device

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@userDAyHWVhmgD: Can I get the following information?

 

Model Number

Baseband Version

Carrier

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usere04SRZf9er
Constellation

Re: Samsung health can't be open on rooted device

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Same problem on my Galaxy S8 plus. The phone is not rooted. 

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user6JuBsCCpqO
Astronaut

Re: Samsung health can't be open on rooted device

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Same in my case

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Samsung Moderator
Samsung Moderator

Re: Samsung health can't be open on rooted device

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For further troubleshooting on this issue, I recommend you call 1-800-Samsung and speak with Samsung Health directly. Thanks!

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