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Samsung Moderator
Samsung Moderator

Re: Samsung health can't be open on rooted device

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@usersKpGkudbBX I recommend reaching out to our Samsung Health team at 1-855-795-0509.

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user9z2HGhtbr4
Constellation

Re: Samsung health can't be open on rooted device

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@SamsungJoJoI have reached out twice in the past month and a half and still nothing has been done to fix the issue. Also I have never been contacted back by Samsung as promised the two times I called. Smiley Indifferent

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userVomIU4xe8y
Constellation

Re: Samsung health can't be open on rooted device

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I also have this issue in my S9 Plus, not rooted, please, has anybody tried by restoring the device? I wouldn´t like to have to configure everything again, but if Samsung doesn´t provide a solution... 

Stopping the app as they suggest here, only works to open once the S Health, but it immediately brings the error message again.

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uservXZaM3Q5LZ
Astronaut

Re: Samsung health can't be open on rooted device

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Same for me on my non-rooted S9.

This solved it for me:
Clear data and cache on the Samsung Health app.
Force the app to stop and then re-start the phone.

Please let me know if it helped you too..

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userlxgQxTS013
Constellation

Re: Samsung health can't be open on rooted device

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This worked for me... Thanks so much. 

It did set my steps back by abt 20,000... but I'm glad is back. 

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Defaults
Asteroid

Re: Samsung health can't be open on rooted device

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Something Had to Trip Your Knox. What did you download?

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user8xeHd0GvER
Constellation

Re: Samsung health can't be open on rooted device

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Force stopping the Samsung health app did not work for me, but restarting my phone did work.

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userLrpdAXmXq0
Asteroid

Re: Samsung health can't be open on rooted device

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This worked for me as well. 

 

My phone is not rooted, and I haven't installed and opened any questions apps recently... 

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ConnorStrange
Astronaut

Re: Samsung health can't be open on rooted device

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The Samsung Health app kept popping up and saying that it doesn't work with a rooted phone, but my phone has never been rooted... I force stopped the app, then restarted my phone, and it seems to be working now..

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Samsung Moderator
Samsung Moderator

Re: Samsung health can't be open on rooted device

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Ire commend taking your device to your nearest UbreakiFix.com. They can usually have your device ready the same day.

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