It is unbelievable. I have the samsung s10 for almost 1 year and i have always protected with screen protectors and cases. Yesterday i had it on my trousers' pocket FOR THE FIRST TIME. Then, before sitting on the car sit i took it out of the pocket and saw that the screen is cracked just in the spot of the "bixby button". I am challenging the samsungs expert to insure themselves that i have never drop the phone. I depand an examination to be justified that i deserve a replacement. I will go to the samsung official service in Thessaloniki (Greece) today. I want to believe that samsung has gave the correct orders to the service officers about those situations. I thought that the samsung phones material are not so low quality as the apples' does.