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Original topic:

Samsung s10 unable to receive picture messages

(Topic created: 05-22-2023 09:41 AM)
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Peacelover
Astronaut
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Galaxy S Phones

He has got a Samsung Galaxy S10 and he is unable to receive picture messages by text or send them and we have tried everything is there a setting that we do not know about I can't send any to his number he can't send any to my number but on my phone I can send pictures to other people and he cannot

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy S Phones

I would recommend reaching out to your carrier for further assistance regarding not being able to send and receive MMS. 

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4 Replies
LongHiker
Legendary Samsung Care Ambassador
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Galaxy S Phones

@Peacelover It could be that the APN on the phone is not configured properly. Is that something that you have checked with your carrier? 

270
Sun
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Galaxy S Phones
Considering the phone is now over 4 years old and will no longer get any Android or security updates, do you think it might be nearing its end of life causing it to malfunction?
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Angel00731
Halo
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Galaxy S Phones
It's the contact number added or block from receiving pics? Maybe clear cache app or bloatware will help
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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy S Phones

I would recommend reaching out to your carrier for further assistance regarding not being able to send and receive MMS.