Original topic:

Screen glass got cracked without any accidental drop Just after 2 month noGorilla glass protection

(Topic created: 01-13-2021 03:16 PM)
user1uKKa63pLF
Astronaut
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Galaxy S Phones

I am an old samsung user from past five years have used model such as s7 s9 and currently on s10 but this model is having some problems 

I bought this phone on 8th august 2020. The screen glass got cracked and there have been no accidental drop or damage to the phone which is evident by the condition of the phone

Samsung claims of gorilla glass 6 protection which is itself of high grade quality which i must say is not included in the model as claimed. I need my refund for the above handset or replace the phone . This experience as compared to.previous samsung phones is pathetic . 

5 Replies
Will-i-am702
Nebula
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Galaxy S Phones
Glass is glass a small hit on the weak area and it's over seen it happen a lot drop my note 20 ultra from 4 feet high on solid kitchen work floor and nothing happen...
Tel864
Cosmic Ray
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Galaxy S Phones
Yes, it does have gorilla glass 6 as stated, contrary to what you think. Also, screens don't just crack for the fun of it,so whether you know it or not, something happened like a drop, sitting on it or something falling on it.
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KPierce3
Pilot
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Galaxy S Phones

I'm on my 3rd Galaxy S9+ now and the screen just shattered in the corner when I set it on my desk, so something is a miss with these products. I'm headed back to Apple since I never had this issue with iPhones, or Nokias for that matter as well. Hope you get some resolution on yours.

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Members_rTXeJ5J
Constellation
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Galaxy S Phones

I totally agree I just wish there was something we could do about this

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SamsungQue
Samsung Moderator
Samsung Moderator
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Galaxy S Phones

The unit will require service. I recommend that you reach out to us directly via one of the following options and include a link to this thread.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/

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