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userPrAVSzWDk6
Constellation

Secure folder is not getting locked

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The secure folder is getting open directly without asking for password 

1 SOLUTION

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Samsung Moderator
Samsung Moderator

Re: Secure folder is not getting locked

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Have you tried clearing the cache for the secure folder app?

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5 REPLIES 5
Samsung Moderator
Samsung Moderator

Re: Secure folder is not getting locked

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Have you tried clearing the cache for the secure folder app?

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userPrAVSzWDk6
Constellation

Re: Secure folder is not getting locked

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How to clear secure folder cache? 

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Samsung Moderator
Samsung Moderator

Re: Secure folder is not getting locked

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You can find the secured folder application within the application section of the settings menu. From there just tap on memory and you should see clear cache and clear data. 

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userNsjsWSvyuR
Astronaut

Re: Secure folder is not getting locked

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I'm having the same issue with secure folder. I tried clearing cache and it is still not locking. PIN doesn't work in settings either. And no lock screen showing when i open secure folder. 

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Samsung Moderator
Samsung Moderator

Re: Secure folder is not getting locked

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@userNsjsWSvyuR Have you tried wiping the cache partition on the device?

 

Follow these steps:

 

- Turn off the device.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the Android logo displays, release all three keys.
- An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.
- Press the Volume down key several times to highlight wipe cache partition.
- Press Power key to select.
- Press the Volume down key to highlight yes, them and press the Power key to select.
- When the wipe cache partition is complete, Reboot system now is highlighted.
- Press the Power key to restart the device.

 

 

Your phone will take a little time booting up after the cache partition is wiped off of its contents as it will rebuild or recreate those caches. Don’t be alarmed if the phone gets stuck on the logo for a minute or two after this just don’t turn it off so that what was deleted will be replaced successfully. So, wait for your phone to become active. Don’t worry, this procedure is very easy and safe to do. You won’t damage your phone just by wiping the cache partition.
 

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