Secure folder locked message will not go away and I don't have a Secure Folder

[Sazzygirl]

I have a Samsung 20 FE After the last update the "secure folder locked message is on my phone" You cannot make it go away and I don't have a secure folder, so there is no putting in the password to deactivate the app, because I never created one. Anyone else solve this problem? 

Opens in new window

PDF Download

Word Download

Excel Download

PowerPoint Download

Document Download

[ButtaBean_420]

Go to settings - Apps - secure folder - delete all data that should take care of it

[Sazzygirl]

It will not let you get into the secure folder, because it requires a password. I never created it so I don't know or can't possibly guess what that might be. 🤔

[user751201tmO21]

.
Try you Samsung account password

[Sazzygirl]

Thank you, I will!

[Sazzygirl]

Dang, I had real hope there for a second. It will only take numbers, and I have tried all that I would possibly use. I think I am going to go to Verizon. These darn updates! Why?

[user751201tmO21]

The Secure Folder is on the phone , you probably have not visited it - swipe up on Home, then tap in the Search bar and type "secu" and it'll show up

[usergCaYHVlqwJ]

Some times that best thig to do is a factory reset after an update the update still should be installed but then you should be able to get back into your secure folder