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Settings Screen Freezes

(Topic created: 08-12-2020 09:06 AM)
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usercTNjnFfk41
Asteroid
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Galaxy S Phones

Recently (last few days) my settings screen freezes when I open it.  If I dismiss it, it auto restarts and is not frozen.  But I have to keep going through that procedure to do what I want to do - sometimes on every new settings screen.  This only happens with the settings screen.  This happened a year or so ago and I don't remember how I corrected it.

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SamsungRei
Community Manager
Community Manager
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Galaxy S Phones

Try wiping the cache partition on the phone. This will remove any corrupt files without deleting your data.

 

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all three keys.
  4. An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear.
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press Power key to select.
  7. Press the Volume down key to highlight yes, them and press the Power key to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Power key to restart the device.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



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4 Replies
Solution
SamsungRei
Community Manager
Community Manager
Options
Galaxy S Phones

Try wiping the cache partition on the phone. This will remove any corrupt files without deleting your data.

 

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all three keys.
  4. An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear.
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press Power key to select.
  7. Press the Volume down key to highlight yes, them and press the Power key to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Power key to restart the device.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

JohnLoose
Supernova
Options
Galaxy S Phones

@usercTNjnFfk41 

 

Hope you are doing well, my friend!

Sorry to hear about this Setting screen issue.

 

Some routine troubleshooting may help here: 

 

If one of these steps above help, let us know here and select this post as the solution.

 

--


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usercTNjnFfk41
Asteroid
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Galaxy S Phones

Thanks, I think that wiping the device cache solved the problem.  At least it is working now.  Appreciate the help.

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SamsungRei
Community Manager
Community Manager
Options
Galaxy S Phones

You are welcome! Please let us know if you have any additional concerns!



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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