Original topic:

Since recent update phone rings, but nothing shows up

(Topic created: 09-06-2021 07:12 PM)
MJHoney
Astronaut
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Galaxy S Phones
I have the Galaxy S10 and apparently there's some glitches going on. There was just an update these pass couple days. 
Now when my phone rings I can here it, but the screen stays dark and doesn't show as if someone is calling. I have to pull down the toolbar & find green calling screen & answer from there. Anyone else having this issue with the new update?
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6 Replies
JT654567
Astronaut
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Galaxy S Phones
Oh yeah, I keep getting a Google chat pop up. Started right after an update last week. Spent an hour with Samsung support with no result. So annoying. I have a S10e.
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MJHoney
Astronaut
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Galaxy S Phones
I'm so tired of all the issues and being on the phone with support.
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TheGalaxy
Neutron Star
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Galaxy S Phones
Test the proximity sensor in the member app
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MJHoney
Astronaut
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Galaxy S Phones
Done. Still nothing. Now my phone isn't even ringing nor is my watch3.
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TheGalaxy
Neutron Star
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Galaxy S Phones
Settings
Apps
Show system apps
Search for "call"
Clear data of all related apps
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Smew
Comet
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Galaxy S Phones

who is you cell phone carrier? what software version (build number) is your S10 on?

Settings > About Phone > Software Information > Build number (last 4 characters) 

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