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Since the last update my phone has been giving me a overheating message constantly

(Topic created: 06-28-2021 03:01 PM)
needtowork
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Galaxy S Phones

Since the last update my phone has been giving me a overheating message constantly. I can't even use a single app or charge my phone without getting that message and the phone shutting down on me. When it happens my phone is cold to the touch, even with the cover off.

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SamsungJoJo
Samsung Moderator
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Galaxy S Phones

Hello there!

 

Can you confirm what type of device you are using?

 

Are you browsing a third-party app or native apps when receiving the overheating message?

 

Have you attempted to wipe the system cache partition since the recent update?

 

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby / Power key.
  3. When the Android logo displays, release both keys.
  4. An 'Installing system update' message may show briefly before the Android Recovery menu options appear.
  5. Press the Volume down key several times to highlight the Wipe cache partition.
  6. Press Bixby / Power key to select.
  7. Press the Volume down key to highlight Yes, then press the Bixby / Power key to select.
  8. When the process is complete, the Reboot system now is highlighted.
  9. Press the Bixby / Power key to restart the device.

 

Also, make sure each individual app is up to date as well.

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JakeYaki
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There's probably something wrong with your phone internally, whether the battery is broken or the motherboard is fried. I recommend going into a repair store and seeing if they can find something, otherwise you might need a replacement
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needtowork
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Already have and they said there is nothing wrong with it
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JakeYaki
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Then there might be something wrong with Samsungs new update or in a rare very bad case you might need a new phone
Solution
SamsungJoJo
Samsung Moderator
Samsung Moderator
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Galaxy S Phones

Hello there!

 

Can you confirm what type of device you are using?

 

Are you browsing a third-party app or native apps when receiving the overheating message?

 

Have you attempted to wipe the system cache partition since the recent update?

 

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby / Power key.
  3. When the Android logo displays, release both keys.
  4. An 'Installing system update' message may show briefly before the Android Recovery menu options appear.
  5. Press the Volume down key several times to highlight the Wipe cache partition.
  6. Press Bixby / Power key to select.
  7. Press the Volume down key to highlight Yes, then press the Bixby / Power key to select.
  8. When the process is complete, the Reboot system now is highlighted.
  9. Press the Bixby / Power key to restart the device.

 

Also, make sure each individual app is up to date as well.

View solution in context

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needtowork
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It is a galaxy s9 and its with all apps and also happens when charging. It has only started doing this after the most recent update
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SamsungJoJo
Samsung Moderator
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Thank you for confirming this.

 

Were you able to wipe the system cache partition on the device to see if that helped any?

 

Do you experience the same symptoms in safe mode?

 

This step will temporarily disable all your third-party apps, but none of your personal data will be deleted. Your customization settings (Wallpaper, Themes, et cetera) will be reset to default once you exit this mode.

 

Please follow the steps below:

 

1. Turn the device off.
2. Press and hold the Power key past the model name screen.
3. When "SAMSUNG" appears on the screen, release the Power key.
4. Immediately after releasing the Power key, press and hold the Volume down key.
5. Continue to hold the Volume down key until the device finishes restarting.
6. Safe mode will display in the bottom left corner of the screen.
7. Release the Volume down key when you see Safe Mode.
8. To exit Safe Mode, restart your device.


Let us know how your device responds after performing this step!

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needtowork
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I just tried wiping the partition so I'll let you know if it works. If it doesn't I'll try safe mode next
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needtowork
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So far clearing the partition has worked. Thank you for the help, I really appreciate it
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