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Original topic:

Smart Call not working on incoming calls after PIE update

(Topic created on: 2/19/19 3:31 PM)
The_Chemist
Cosmic Ray
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Galaxy S Phones

I hope someone can help with this frustrating issue.

 

My S9 Plus just received Android 9 Pie update today.  After the update my "Samsung Caller ID" Smart Call stopped displaying the name of any incoming caller not in contacts when the call comes in. 

 

Smart call still will display names of places or people called not in contacts on outgoing calls.  I don't get it!

 

Smart call is turned on in the phone settings. 

 

I found the app and allowed permissions to phone and contacts, but still not working.

 

I looked on my Note 9 as well and found the Smart Call app.  It does not have permissions granted for phone and contacts, but yet it works.  So, I don't think that is the problem.  Apparently PIE messed something up on my S9 Plus. 

 

Does anyone know how to fix this, or do we have to wait for an update?

 

Thanks in advance to all who reply.

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The_Chemist
Cosmic Ray
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Galaxy S Phones

@userkpPVdZw4x1 wrote:

I think I found a solution, hope it can help: there is a new update available form Germany (no brand) on SAMMOBILE for Galaxy S8 : GF950FXXU4DSDA/GF950FXXU4DSD6 installed almost a week ago, and the problem seems to be solved.


The problem is solved here as well with the last Samsung Experience update.  They fixed whatever code was broken. 

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userzMrsDMlcfL
Asteroid
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Galaxy S Phones

Hey I haven't received the update yet. Possible for you to share a screenshot of the change log? Does the change log say the Caller ID issue has been resolved?

 

Thanks in advance

 

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The_Chemist
Cosmic Ray
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Galaxy S Phones

@userzMrsDMlcfL wrote:

Hey I haven't received the update yet. Possible for you to share a screenshot of the change log? Does the change log say the Caller ID issue has been resolved?

 

Thanks in advance

 


Sorry, no screenshot, but you can download yourself. Go to Google Play and download or update "Samsung Experience Service".  It has updated again. The most recent update is 10.1 Apri 29, 2019 

 

This is the Android Overlay that Samsung uses.  My Smart Call started acting normally again after this service was updated, a few updates ago, earlier last month. Works both on my S9+ and Note 9.  They were previously both broken by Pie. 

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