JUMP TO SOLUTION Solved

Original topic:

Software update won't complete on Galaxy S10

(Topic created: 03-24-2021 04:40 PM)
Okiejames
Cosmic Ray
Options
Galaxy S Phones

Is there a fix for the update for the s10?

0 Likes
Reply

1 Solution


Accepted Solutions
Solution
SamsungAdam
Samsung Moderator
Samsung Moderator
Options
Galaxy S Phones

The next thing I would recommend is a software reflash. Please feel free to reach out to us directly via one of the following options and include a link to this thread.

 

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/

4. Private message: http://bit.ly/2JH2rq2


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

0 Likes
Reply
10 Replies
SamsungGill
Samsung Moderator
Samsung Moderator
Options
Galaxy S Phones

Hello! The Android issue has been resolved by Google.

 

If you are having an issue with the apps forcibly closing on your device, please follow the steps to resolve the issue. This problem has been resolved with the latest app updates of Android System Webview and Chrome, 89.0.4389.105 version.

To ensure that your apps do not crash, please update both Google Chrome and Android System Webview.

 

Update Android System Webview

 

Step 1. Launch the Settings app.

Step 2. Tap Apps.

Step 3. Select Android System WebView.

Step 4. Tap App details in store.

Step 5. Tap Update. Then, restart the device.

 

Update Chrome

 

Repeat the same steps to update Chrome.

Step 1. Launch the Settings app.

Step 2. Tap Apps.

Step 3. Select Chrome.

Step 4. Tap App details in store.

Step 5. Tap Update. Then restart the device.

0 Likes
Reply
Okiejames
Cosmic Ray
Options
Galaxy S Phones
Thanks
0 Likes
Reply
SamsungGill
Samsung Moderator
Samsung Moderator
Options
Galaxy S Phones

You are welcome.

0 Likes
Reply
Okiejames
Cosmic Ray
Options
Galaxy S Phones
Apps crashing is not my issue it's a failure to install when it reboots
0 Likes
Reply
SamsungGill
Samsung Moderator
Samsung Moderator
Options
Galaxy S Phones

Does the update fail to install or the apps?

0 Likes
Reply
Okiejames
Cosmic Ray
Options
Galaxy S Phones
Yes gets to 25% then says error

Screenshot_20210329-233959_Software Update_539.jpg

Screenshot_20210329-233714_One UI Home_537.jpg

0 Likes
Reply
SamsungAdam
Samsung Moderator
Samsung Moderator
Options
Galaxy S Phones

Thank you for that information. Are you able to install the update on your device if you put your device in safe mode? If your phone is misbehaving, it's possible that a third-party app is causing the issue. To figure out what app is acting funny, you can use the Safe Mode feature. In Safe Mode, your phone won't run any third-party apps. This allows you to easily identity and remove the app that may be causing the problem. Give this link a try: https://www.samsung.com/us/support/answer/ANS00062983/


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

0 Likes
Reply
Okiejames
Cosmic Ray
Options
Galaxy S Phones
Done that and I have even reset it and tried that way.
0 Likes
Reply
Solution
SamsungAdam
Samsung Moderator
Samsung Moderator
Options
Galaxy S Phones

The next thing I would recommend is a software reflash. Please feel free to reach out to us directly via one of the following options and include a link to this thread.

 

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/

4. Private message: http://bit.ly/2JH2rq2


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

0 Likes
Reply