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Original topic:

Spotify over Bluetooth intermittently cuts out when screen off

(Topic created: 03-18-2019 07:15 AM)
ShnuShnu
Asteroid
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Galaxy S Phones

I've noticed this on my S10+ and a friend's S10. When the display turns off the audio will intermittently cut out, when waking the device the audio instantly resumes.

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SamsungJoJo
Samsung Moderator
Samsung Moderator
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Galaxy S Phones

Hello, Is your device currently up to date?

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usercy4KRQLAQF
Constellation
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Galaxy S Phones

Did you even read his post JoJo?  This is happening to my wife's phone too, out of the box, a device you guys release weeks ago and have not shipped any OTA updates for yet. You should know this and not ask such stupid questions to dodge the issue.

How do we fix it?

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useronz1b6wyiH
Constellation
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Galaxy S Phones

I have a similar problem! I've connected my S10+ to two differently cars now and every 30 seconds or so the siund will cut out for a couple seconds and resume. It's very annoying.

SamsungJoJo
Samsung Moderator
Samsung Moderator
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Galaxy S Phones

@useronz1b6wyiH Is your device currently up to date? Also, Have you tried wiping the cache partition?

userCsxsmIpgtt
Constellation
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Galaxy S Phones

I am also having this issue. All firmware is fully updated, both on the phone and the headphones.

 

Case has been removed and re tested, the issue still remains.

 

All cache has been cleared and I have tried on both wifi and cellular and the problem still remains. Please fix

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useryb6g4Y8Uie
Constellation
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Galaxy S Phones

Note 9 has the same issue and it don't allow you to change song on lock screen with spotify

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ShnuShnu
Asteroid
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Galaxy S Phones

Yes all updates

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SamsungZell
Samsung Moderator
Samsung Moderator
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Galaxy S Phones

Does the issue occur when the device is placed into safe mode?


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Galaxy S Phones

Did you turn off battery optimization for spotify app ?