cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Asteroid

Sprint- no voicemail notifications s7

JUMP TO SOLUTION

Got the phone few months ago, originally got voicemail notifications then they stopped showing up. Looked online but still cant get it to work... any ideas?

Its a galaxy S7 with Sprint.

1 SOLUTION

Accepted Solutions
Highlighted
Asteroid

Re: Sprint- no voicemail notifications s7

JUMP TO SOLUTION

Thank you for the follow up, but unfortunately that solution did not work for me... when I go to phone> call settings> voicemail setting, I can click on the voicemail settings however other than my phone number listed there, there are no other options...

Any other suggestions or should I just call sprint?

View solution in original post

Reply
Loading...
10 REPLIES 10
Highlighted
Honored Contributor

Re: Sprint- no voicemail notifications s7

JUMP TO SOLUTION

Hello there, @userg8e1B89tqD. We're glad you reached out here with your concern.

Try going to the Phone app>More>Call Settings. Scroll to the bottom of that page to see Voicemail settings. If for some reason the option is grayed out and you're unable to change anything, make sure that you contact your carrier to be sure that your voicemail option is still active.

We certainly want to assist you further with this matter. To better do that, can we have some added details about your specific device and this concern? Things that will help the most would be the exact model number and Baseband version (both under Settings>About Device) for your device as well as your carrier, when you started noticing this happen, and what you've already tried to fix it. Thanks!


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Reply
Loading...
Highlighted
Honored Contributor

Re: Sprint- no voicemail notifications s7

JUMP TO SOLUTION

Hey, @userg8e1B89tqD. I just wanted to reach back out and see if those steps helped out! If not, please let the Community know so that they can look into different ideas to help further.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Reply
Loading...
Highlighted
Asteroid

Re: Sprint- no voicemail notifications s7

JUMP TO SOLUTION

Thank you for the follow up, but unfortunately that solution did not work for me... when I go to phone> call settings> voicemail setting, I can click on the voicemail settings however other than my phone number listed there, there are no other options...

Any other suggestions or should I just call sprint?

View solution in original post

Reply
Loading...
Highlighted
Honored Contributor

Re: Sprint- no voicemail notifications s7

JUMP TO SOLUTION

Considering that Sprint has more direct control over Voicemail it certainly couldn't hurt to reach out to them directly about this. Hopefully they will have some ideas on how to fix this up and will get you back up and running. Should you still need the Community after reaching out to them though, just let us know! 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Reply
Loading...
Highlighted
Asteroid

Re: Sprint- no voicemail notifications s7

JUMP TO SOLUTION

I ended up calling Sprint. Even though voicemail worked the voicemail feature was somehow removed from my phone. Sprint was able to reinstall and I am all set. Thank you for all your help!

Reply
Loading...
Highlighted
Honored Contributor

Re: Sprint- no voicemail notifications s7

JUMP TO SOLUTION

Awesome! Glad to hear that things were able to be fixed.  Smiley Happy


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Reply
Loading...
Highlighted
Constellation

Re: Sprint- no voicemail notifications s7

JUMP TO SOLUTION

I am also having this problem with my Galaxy J7. My service is with Boost Mobile. I guess I will have to call them to fix it too. 

Reply
Loading...
Highlighted
Astronaut

Re: Sprint- no voicemail notifications s7

JUMP TO SOLUTION

I have a samsung 9.  I do not get notifications from the voicemail.  I also bought the  voice to text vm program.  The issues are:. I get the ocassional vm to the original system but get no notification (the msg from my Dr's office was 1 year old) . 2. the tech help want to go for an easy fix and reset the phone.  I have been reset 5 times in the past 7 days.  I have had the sim removed and replaced. It did not help.  I have input the code, cleared the cache and that did not help. 

Help!!  I am tired of doing  a thing becasue the "tech help" reads in a  manual and that is all they know to do.  it is the same stinky stuff.  I need a solution from somen who knows what they are doing.  If the only solution is get rid of the voice to text mail.. no problem.. Just say so!

in the app list my vm is listed as "voicemail Delay (beta)

Reply
Loading...
Highlighted
Samsung Moderator
Samsung Moderator

Re: Sprint- no voicemail notifications s7

JUMP TO SOLUTION

@userokxWGVFgS2 does this happen if your device is in safe mode?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Reply
Loading...