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userax8gr4jHGq
Constellation

Stuck in aafemode S7

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My S7 is stuck in safe mode. I reboot the phone as instructed but same results. My volume down button was.stuck but removed with tweezers which did the trick. I replaced the button which doesn't function at all now. So, no sticky buttons as far as I can tell. Any suggestions?  Do you know of any apps that can run a diagnostic check?  

Thanks,

Will

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Samsung Moderator
Samsung Moderator

Re: Stuck in aafemode S7

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It sounds like the button is still being registered as being in the down position. This will require service. 

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5 REPLIES 5
Samsung Moderator
Samsung Moderator

Re: Stuck in aafemode S7

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It sounds like the button is still being registered as being in the down position. This will require service. 

View solution in original post

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userax8gr4jHGq
Constellation

Re: Stuck in aafemode S7

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Bummer!  Thanks for the advice

S

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Red Giant

Re: Stuck in aafemode S7

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@userax8gr4jHGq

 

No problem, to get the phone serviced you can reach out to us at 1 800 726 7864, or through the Samsung+ application. Additionally, you can reach out to one of the moderators on this site to get t hat going.

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userQbjnvrZfVm
Constellation

Re: Stuck in aafemode S7

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@SamsungGill wrote:

It sounds like the button is still being registered as being in the down position. This will require service. 


What will be the cost ?

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Samsung Moderator
Samsung Moderator

Re: Stuck in aafemode S7

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If you would like to receive quotes on service/labor from an Authorized Service Center near you, please visit http://www.samsung.com/us/support/service/location.

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