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Original topic:

Super hot phone placed in a cold room caused the screen to crack

(Topic created: 06-17-2021 02:40 PM)
YoV
Astronaut
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Galaxy S Phones

So my brand new phone has been getting super hot 

And recent I came into my condo and my room was super cold 
My screen fogged up and I noticed it cracked 
I.hope I can get a replacement 
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SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy S Phones

I know how upsetting this must have been! @Andytheman is correct that the screen replacement would not be covered under warranty. I would recommend having the screen replaced at an authorized service center, such as uBreakiFix, https://www.ubreakifix.com/samsung. You can call ahead for pricing information. I apologize for any inconvenience. 



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2 Replies
Andytheman
Comet
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Galaxy S Phones
Cracked screens are not covered by the warranty if you still have it under warranty. A cracked screen repair, out of pocket costs is about $99.99
Solution
SamsungRei
Samsung Moderator
Samsung Moderator
Options
Galaxy S Phones

I know how upsetting this must have been! @Andytheman is correct that the screen replacement would not be covered under warranty. I would recommend having the screen replaced at an authorized service center, such as uBreakiFix, https://www.ubreakifix.com/samsung. You can call ahead for pricing information. I apologize for any inconvenience. 



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