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Original topic:

Text/Call issues after Update- Galaxy S10

(Topic created: 2 weeks ago)
JhalinP
Astronaut
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Galaxy S Phones

For some reason after installing the recent update for my Samsung galaxy s10 I haven't been able to send texts/calls or even receive them and I don't know why and how to fix it. 

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Galaxy S Phones
Have you tried clearing the cache partition?
JhalinP
Astronaut
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Galaxy S Phones
Yep!
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Smew
Nebula
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Galaxy S Phones

What phone carrier are you on? 

What software version is your S10 update on? (Settings > About Phone > Software Information > Build Number (last 4 characters)) 

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CoolmanNikolai
Cosmic Ray
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Galaxy S Phones
Have you tried taking the SIM card out reinstalling it rebooting your phone possibly resetting it if that doesn't work I would get a hold of tech support 1-800 Samsung
Smew
Nebula
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Galaxy S Phones

What phone carrier are you on? 

What software version did your S10 update to? (Settings > About Phone > Software Information > Build Number (last 4 characters)) 

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Solution
SamsungJustin
Community Manager
Community Manager
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Galaxy S Phones

Hello there, I can definitely understand how frustrating this could be not to be able to use the phone as intended. Please try the following troubleshooting to see if this helps: https://www.samsung.com/us/support/troubleshooting/TSG01003245/ , If this does not help, we can only advise reaching out to your carrier for further assistance in this matter.  

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