Original topic:

Text Message Popup Preview Not Working

(Topic created: 06-21-2021 06:53 PM)
userJwEViTPH7k
Constellation
Options
Galaxy S Phones

One time, I muted chat notifications on the Messages app. I then went to go unmute the chat. However, after this change, all my popup preview notifications do NOT work. I'm talking about the thin oval notifications that shows a preview of the text and a small icon of the sender. This has happened for a while now and I've tried turning all on notifications on the app, but none shows the regular preview popup. Is this fixable without factory utilizing factory reset? This is an issue that is also not solved during many software updates.

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2 Replies
MrJell_Lee
Nebula
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Galaxy S Phones

What is your device model number? what software version is it on?

not sure what you are referring to... image of what you're supposed to see would certainly help.

But... what you could do is submit an error report on Samsung Members app after reproducing the issue, which would be popup not showing when receiving message

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userJwEViTPH7k
Constellation
Options
Galaxy S Phones

The device model number is SM-G950U and on Android 9.

Here's a picture for reference (taken from the internet but that's the message preview I'm referring to)

I'll try the Samsung Members app and get back soon on that.

Screen Shot 2021-06-23 at 2.22.11 PM.png

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