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Original topic:

Text messages out of order.

(Topic created: 10-12-2020 02:39 PM)
usergLFWZCmzHv
Constellation
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Galaxy S Phones

Hello, My daughter's galaxy s8+ (AT&T) is showing text messages out of order. The phone is set to automatic date and time. I've also cleared the messages cache but nothing seems to work. It's quite a pain! Any other solutions I am missing? It seems like the timestamps on the incoming messages are incorrect, they're marked a minute or two before the timestamp on the outgoing message. Thank you in advance! 

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SamsungRyder
Samsung Moderator
Samsung Moderator
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Galaxy S Phones

Hello!

 

Thank you for reaching out. Do you experience this while the device is in safe mode? I would also recommend wiping the cache partition on the device you can do this by following these steps. 

 

Safe Mode:

 

Press and hold the power button until power off, restart, and emergency mode show on the screen
Tap and hold on the power off option until it changes to safe mode, then tap on safe mode.
The phone will then reboot into safe mode. You will be able to check that it is by a grey transparent box in the bottom left of the screen that says safe mode.

 

Wipe Cache Partition:

 

Turn off the device.
Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
When the Android logo displays, release all three keys.
An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear.
Press the Volume down key several times to highlight wipe cache partition.
Press Power key to select.
Press the Volume down key to highlight yes, them and press the Power key to select.
When the wipe cache partition is complete, Reboot system now is highlighted.
Press the Power key to restart the device.
 

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6 Replies
LaQueen
Galaxy
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Galaxy S Phones
When I have experienced this in past I just had to put my phone on airplane mode for 2 minutes and if that didn't work I had to clear the phone cache.
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Solution
SamsungRyder
Samsung Moderator
Samsung Moderator
Options
Galaxy S Phones

Hello!

 

Thank you for reaching out. Do you experience this while the device is in safe mode? I would also recommend wiping the cache partition on the device you can do this by following these steps. 

 

Safe Mode:

 

Press and hold the power button until power off, restart, and emergency mode show on the screen
Tap and hold on the power off option until it changes to safe mode, then tap on safe mode.
The phone will then reboot into safe mode. You will be able to check that it is by a grey transparent box in the bottom left of the screen that says safe mode.

 

Wipe Cache Partition:

 

Turn off the device.
Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
When the Android logo displays, release all three keys.
An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear.
Press the Volume down key several times to highlight wipe cache partition.
Press Power key to select.
Press the Volume down key to highlight yes, them and press the Power key to select.
When the wipe cache partition is complete, Reboot system now is highlighted.
Press the Power key to restart the device.
 

usergLFWZCmzHv
Constellation
Options
Galaxy S Phones

Thank you so much! This appears to have resolved the issue! 

Much appreciated!

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SamsungRyder
Samsung Moderator
Samsung Moderator
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Galaxy S Phones

You are most welcome! I am glad I was able to help. Feel free to reach out if you have any more questions. Thank you for being the best part of Samsung!

ggp
Astronaut
Options
Galaxy S Phones
mine does the same thing..happened right after the update in august
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ggp
Astronaut
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Galaxy S Phones
none of the suggestions helped me..even went to att store for help