For the most part you should be notified of the steps being taken while the repair is happening. This includes any repairs, replacements, or ordered parts. You're normally notified as well when it's sent back to you, along with a tracking number of course.
If all else fails, you can actually check out the status yourself from this link - http://www.samsung.com/us/support/service/tracking
You should most definitely from what I've been told. What's the tracking site telling you? Is it throwing out any errors, or just not populating any information on your status specifically?
sorry i'm just getting to respond back. I got my phone back Friday. It took two weeks from the time it broke to the time i got it back. Last monday I recieved notice from Samsung that the return label had been processed and was waiting for UPS to pick up. It showed a tracking number which I plugged into UPS tracking. After hearing no word from Samsung or UPS, I did a live chat with Samsung and UPS and neither one knew what the other one was doing. On wednesday, a scan was finally done on UPS's end and delivery was scheduled for Friday. UPS told me that the shipper will make the label and assign a tracking number and a delivery date even though UPS wont even have the information. Sorry to be so long with response.
No worries at all. You're able to take your time when responding, I'll see it eventually!
I'm going to shoot you over a PM so that I can get some personal information from you. If you don't end up hearing anything, I can at least try and find something for you hopefully.
That option is not available right now, which is why the link is currently down. I'm looking to see if this is a temporary thing or if they are moving it to a new link. For now I would suggest calling into Samsung and asking there on your status if the repair is running longer than the time frame you were originally quoted.
According to the emails above, the site has been down for over 7 months. That hardly qualifies as a
"temporary thing". Yet, they are still putting it in their repair instructions as a way to monitor the status of a repair.