I just got an email saying my trade-in requirement was not met. Their reason was that my device was not reset, even though I factory resetted it, and I even recorded it when I turned my phone back on briefly before packaging it.
They also sent me two photos of the phone with some hard-board papers with words "Locked," and "Cracked" on it. Yes, my phone is "Locked," because I bought it full price from T-mobile. But they didn't ask me or request for an unlocked phone.
Also, I am beyond mad that they implied my phone was cracked. I've always used screen protector and case, and when I took them off to send in my phone, there weren't even a speckle of dust or scratch. No smudges. It looked brand new.
So, I think Samsung is doing this on purpose to scam us that $550 because they probably will have trouble refurbishing phones and reselling them.
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Same thing said I didn't check blacklist oh really bought directly from Samsung also said camera had crack not showing up on my pictures including day of sending in! So I traded in 9+ and won't be doing business again I should have known at my age this was a scam nice way to treat loyal customers my phone was in perfect shape should have stuck with Best Buy won't be dealing Samsung again almost bought a tablet but saved myself on that one.
me too, I was set to factory reset , and I don't know what thave to do with Google reset and my phone not Crack but they sent me the photo that my phone was Crack, and after the phone had shipped to me. my phone was not cracked at all. they are scam.