Purchased my A11 from T-Mobile Store in Dec 2020. Set-up the Fingerprint access for screenlock. Didn't need PIN so set-up password. Worked fine until message, "You must re-enter your PIN after 72 hours of Fingerprint". Problem, lockscreen does not provide an alpha-numeric keyboard. Impossible to enter the password, even though I had written it down. What a trap. The A11 will not even let me power it down without password entry. User support led me through soft and hard resets, phone will not even hard reset, just restarts back to lock screen. This is a big oops and an obvious bug in the lockscreen keyboard. DO NOT USE A PASSWORD ON THE A11.
Report Error? Can you direct me to a link? I did contact User Support with the problem, wouldn't she (Wilhelmenia) opened a trouble ticket?