Unable to log on with child account

[userZPGRUKK9hs]

I have created a Samsung child account via the family function - she is 11 years old.

When trying to log her on - on an old Galaxy S9+ phone, I just get an error (in Danish) "Behandling mislykkedes" - which probably corresponds to something like "Processing failed" ...

How do I successfully log her on ? I need to configure the account/phone, in order to configure a Galaxy Fit 3 for her...

[LongHiker · Accepted solution]

@userZPGRUKK9hs Unfortunately you have landed in the user to user discussion group for Samsung US products and services. To find the discussion group for your geographical area, visit https://www.samsung.com/us/common/visitlocationsite/