Unable to scroll down on multiple apps

[userGQvJMODT2H]

Can't scroll down on multiple apps like Reddit and Discord. Must be a Galaxy issue. Driving me crazy.

[PapaPo]

try cleaning your screen.
another idea, if it's phone is clipping your finger nails. Think about it, yup it's a thing.

[userGQvJMODT2H]

Lol, no that's not the problem

[Samsung_Moderator · Accepted solution]

Hello, thanks for reaching out about this, and I am sorry to hear you are having difficulty scrolling in certain apps. If this is happening with any apps that came pre-installed with the phone, you can try Safe mode: https://www.samsung.com/us/support/answer/ANS10003495/
If it works with the pre-installed apps in Safe mode, uninstall third-party apps until it scrolls properly. 

You can also try to clear the device cache partition with these steps: 
 - Power off your device.
 - While the device is powered off, simultaneously press and hold the power and volume up buttons.
 - Once the Samsung logo appears, release both buttons. Your device should boot into recovery mode.
 
 Using the volume buttons to navigate and the power button to select:
 
 - Navigate to "wipe cache partition" and press power.
 - Select yes to confirm.
 - Navigate down to "Repair apps" and press power.


If it is only happening with third-party applications and clearing device cache didn't help, then it would be best to try a factory reset. Make sure to back up everything you can beforehand (https://www.samsung.com/us/support/answer/ANS10002780/) then perform the factory reset: https://www.samsung.com/us/support/answer/ANS10002030/

If the troubleshooting is not helpful, the phone will need to be evaluated by a certified technician. For service in the U.S., you can take the phone to a local U.S. walk-in service location https://www.ubreakifix.com/samsung or to ship the phone in for service, please reach out to us via one of the following options:
1. Facebook: https://www.facebook.com/samsungcareus
2. Twitter: https://www.x.com/samsungcareus
3. Live chat: https://www.samsung.com/us/support/contact-customer-services
3. Private Message: https://bit.ly/3hzZfw8
If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html