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Original topic:

Unlocked s10+ no video call

(Topic created: 06-16-2021 06:09 PM)
KellyMB
Astronaut
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Galaxy S Phones
Wondering if anyone knows why the unlocked s10+ I bought doesn't have the same video call option that my old s10+ (bought through verizon) had? It only let's me video call using duo now & if I disable duo the video call button disappears entirely.

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Solution
LongHiker
Samsung Care Ambassador
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Galaxy S Phones

@KellyMB 

Video calling is a carrier service. Many times they do not offer their video calling app for unlocked devices. 

Samsung worked with Google to provide integration with Duo video calling. 

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2 Replies
dcaldera1
Constellation
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Galaxy S Phones
I do not have the option on my s20+ either
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Solution
LongHiker
Samsung Care Ambassador
Options
Galaxy S Phones

@KellyMB 

Video calling is a carrier service. Many times they do not offer their video calling app for unlocked devices. 

Samsung worked with Google to provide integration with Duo video calling. 

View solution in context