JUMP TO SOLUTION Solved

Original topic:

Update stopped at 30% Samsung Galaxy S9

(Topic created: 05-06-2019 06:46 PM)
--Jbone
Astronaut
Options
Galaxy S Phones

Ok i have a S9 that i went to do an update and it had stopped at 30%. It then turned off. When turning it on it starts up with the samsung then shuts off and starts back up repeating the same thing over and over. I have tried to factory reset and it will only go back to the update screen trying to update. The making it to 30% and shutting off. What can i do about this issue or how do i fix it?

 

0 Likes
Reply

1 Solution


Accepted Solutions
Solution
Samsung_Stephanie
Samsung Moderator
Samsung Moderator
Options
Galaxy S Phones

Honestly a software re-flash would be recommended. Sometimes your carrier can do this, but not always. You do have the option of visiting your local uBreakiFix to have this completed. And as an alternative, Samsung offers a ship-in service lasting about 9-11 business days that would cover this as well. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

2 Replies
Samsung_WrmItwT
Astronaut
Options
Galaxy S Phones

Typically it will stop working and do nothing else

0 Likes
Reply
Solution
Samsung_Stephanie
Samsung Moderator
Samsung Moderator
Options
Galaxy S Phones

Honestly a software re-flash would be recommended. Sometimes your carrier can do this, but not always. You do have the option of visiting your local uBreakiFix to have this completed. And as an alternative, Samsung offers a ship-in service lasting about 9-11 business days that would cover this as well. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.