Original topic:

Visual Voicemail Downloading

(Topic created: 08-18-2023 11:09 AM)
VSProjects
Astronaut
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Galaxy S Phones

image
Screenshot of Voicemail

The screenshot above is what I get after clicking Voicemail icon on home screen.
App info:

image
App info screen after opening.


image
App info screen scrolled to the buttom

The downloading has never finished. It is the only screen I get and the only available action is to close the app. Verizon support could not figure it out and blaimed Samsung, claiming that it is their app.
The app Voicemail is not found in any store, including Samsung Store and Google Play.
It cannot be deinstaled, updated, reset, or disabled.

This problem appeared after factory reset of the phone. Everything worked fine before the factory reset done about a week ago and repeated multiple times after. Nothing helps.

Audio voicemail, *86 via phone dialer, still works fine.

Questions:

1. Whose app is Voicemail?

2. What is it meant by "Visual Voicemail Downloading?" Downloading of content or app?

3. Downloading from where? Verizon or Samsung?


My theory on the problem is that Verizon has to adjust something on their side to let the app to finish whatever it is doing.

Verizon's theory is that it is a broken Samsung app, which Samsung must support instead of Verizon. They already tried to adjust everything they can.

So, who is right and how do I proceed to fix the issue?
36 Replies
DanG92263
Honored Contributor
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Galaxy S Phones
Please back up your phone and take it to a local Verizon store for some hands on assistance.
VerbumVeritum
Legendary Samsung Care Ambassador
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Galaxy S Phones
This looks like the icon for Verizon Voicemail. Voicemail is a carrier service, so they really should be able to take care of this.
CyberTech
Explorer
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Galaxy S Phones
Clear voice mail app data by going into settings and scroll to you see apps and search for voice mail and tap that app and tap on storage clear cache and clear data it should reset the voice mail and you can set it up again. Hope this helps.
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VSProjects
Astronaut
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Galaxy S Phones
My theory is that I hit a rarely exposed bug in Verizon syztem. I still have an open ticket with Verizon, but I am not sure how seriously they take it...
VSProjects
Astronaut
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Galaxy S Phones
My goal here is to make sure that it is a Verizon app, and not Samsung. Because one of the representatives claimed that it is a 3rd party app, and I should contact the manufacturer, Samsung, instead of Verizon. I disagreed so far and still keep asking Verizon to figure it out. Here, I wanted to get a confirmation that the app belongs to Verizon.
VerbumVeritum
Legendary Samsung Care Ambassador
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Galaxy S Phones

Why did the rep claim it was a different 3rd party app, and not the Verizon voicemail? Did they have a reason, or did they just say it and offer no explanation? lol

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VSProjects
Astronaut
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Galaxy S Phones
He did not know what to do next and apparently looked for a reason to close the conversation ...
VSProjects
Astronaut
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Galaxy S Phones
Yes, it was in tier 2. I asked for the next tier, but it was the top tier already.
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VSProjects
Astronaut
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Just said with no explanation. He sounded offended that I did not believe him 😉
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