The screenshot above is what I get after clicking Voicemail icon on home screen.
App info:
The downloading has never finished. It is the only screen I get and the only available action is to close the app. Verizon support could not figure it out and blaimed Samsung, claiming that it is their app.
The app Voicemail is not found in any store, including Samsung Store and Google Play.
It cannot be deinstaled, updated, reset, or disabled.
This problem appeared after factory reset of the phone. Everything worked fine before the factory reset done about a week ago and repeated multiple times after. Nothing helps.
Audio voicemail, *86 via phone dialer, still works fine.
Questions:
1. Whose app is Voicemail?
2. What is it meant by "Visual Voicemail Downloading?" Downloading of content or app?
3. Downloading from where? Verizon or Samsung?
My theory on the problem is that Verizon has to adjust something on their side to let the app to finish whatever it is doing.
Verizon's theory is that it is a broken Samsung app, which Samsung must support instead of Verizon. They already tried to adjust everything they can.
So, who is right and how do I proceed to fix the issue?
