Back in November of last year I had a new galaxy S9 that was randomly crashing and shutting off. Since then I have:
-Taken the phone in to be repaired
-Sent the phone in twice to be repaired
-Sent the phone in for an exchange
The phone was not able to be repaired and continued to randomly shut down. They offered an exchange, and I mailed in the S9 which was received December 23rd.
The new case number was created December 29th, and since then there has been zero progress. I have tried calling case management and speaking to supervisors and every time I am told that it is being processed and to wait a week.
I am beyond frustrated with the lack of consideration on the behalf of samsung customer support and do not know where to go. They have left me without a phone for 2 months now due to a technical issue on their behalf.
I have called once a week and every time am routed to a supervisor after about a 40 minute phone call, who tells me I will be contacted, however I have yet to be contacted.
At the very least I want to be refunded as I paid for the phone out of pocket, and as a college student I cannot afford to just up and buy a new phone.
