Original topic:

Warranty Exchange

(Topic created on: 1/19/21 10:01 AM)
kbsmit
Constellation
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Galaxy S Phones

Back in November of last year I had a new galaxy S9 that was randomly crashing and shutting off. Since then I have:

-Taken the phone in to be repaired

-Sent the phone in twice to be repaired

-Sent the phone in for an exchange

The phone was not able to be repaired and continued to randomly shut down. They offered an exchange, and I mailed in the S9 which was received December 23rd.

The new case number was created December 29th, and since then there has been zero progress. I have tried calling case management and speaking to supervisors and every time I am told that it is being processed and to wait a week.

I am beyond frustrated with the lack of consideration on the behalf of samsung customer support and do not know where to go. They have left me without a phone for 2 months now due to a technical issue on their behalf. 

I have called once a week and every time am routed to a supervisor after about a 40 minute phone call, who tells me I will be contacted, however I have yet to be contacted.

At the very least I want to be refunded as I paid for the phone out of pocket, and as a college student I cannot afford to just up and buy a new phone.

 

Please help me!

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SamsungJoJo
Samsung Moderator
Samsung Moderator
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Galaxy S Phones

Hello there!

 

I will be happy to look into this for you.

 

Can you please provide a current ticket number in a private message so I can look into this? http://bit.ly/2GGYul4

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SamsungJoJo
Samsung Moderator
Samsung Moderator
Options
Galaxy S Phones

Hello there!

 

I will be happy to look into this for you.

 

Can you please provide a current ticket number in a private message so I can look into this? http://bit.ly/2GGYul4

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