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Original topic:

We're already in September and still no August update!

(Topic created: 09-05-2021 01:03 AM)
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Galaxy S Phones

I still have not received my August update for my S10+ USA UNLOCKED! The S10 is already starting to receive the September update 😤😠  

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SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy S Phones

Thanks for your inquiry. Once available, updates are released to Carriers and thereafter, it is at the Carriers' discretion to release the update to customers. Since updates are released by Carriers in waves, we’re unable to determine when your device will receive an update. We appreciate your loyalty.



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



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3 Replies
Tipon44s
Astronaut
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Galaxy S Phones
I have an unlocked s21 ultra (bought directly from samsung) and I couldn't pull the august update until I put a Verizon Sim card in. Then I got the September update with my t-mobile Sim lol. Super weird.
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keng6998
Constellation
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Galaxy S Phones
hello ken here
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SamsungRei
Samsung Moderator
Samsung Moderator
Options
Galaxy S Phones

Thanks for your inquiry. Once available, updates are released to Carriers and thereafter, it is at the Carriers' discretion to release the update to customers. Since updates are released by Carriers in waves, we’re unable to determine when your device will receive an update. We appreciate your loyalty.



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

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