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Constellation

Where did my storage go ?

I have a total of 32gb of storage in my S7 and there is 27gb used of it, but when I combined all the files together, there is only 7.5gb ?!? 

So where is the whole other 19.5gb ? Screenshot_20200917-231533_My Files.jpg

 

Screenshot_20200917-231540_My Files.jpg

 

2 REPLIES 2
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Samsung Care Ambassador

Re: Where did my storage go ?

Good evening @userI6ED2DfcqP Tap your internal Storage folder and check the individual files inside that folder; you may have folders for app downloads you may not be using. 

 

You'll also want to check your downloads section and get rid of any downloads on your S7 that you're currently not using to free up some space.

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Comet

Re: Where did my storage go ?

try this - go to settings, click on storage, then click on internal storage, then tap on cached data and clear that.
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