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Original topic:

White bar on bottom of screen, anyone else?

(Topic created: 04-12-2019 01:32 PM)
usermliYSF4FrF
Constellation
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Galaxy S Phones

My S10 has an obtrusive white bar on the bottom and I can't get rid of it, in addition it is also reducing my overall brightness. Anyone else having the same problem? Any fix?

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SamsungJace
Community Manager
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Galaxy S Phones

Hello, if the symptom still occurs while the device is in safe mode I would recommend having the device evaluated by a certified technician. If you wouldn't mind sending me a private message with your full model code and IMEI number I'd be more than happy to look into what options you would have for this.


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SamsungAdam
Samsung Moderator
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Galaxy S Phones

Can you please give us a few more details about the symptoms you are experiencing?


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useroAvJEpZj06
Asteroid
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Galaxy S Phones

I am having the same problem. Started about 45 min ago. Any ideas? 

 

 


@SamsungAdam wrote:

Can you please give us a few more details about the symptoms you are experiencing?


It is a bright white bar that goes from edge to edge and is about 1/4 in thick at the very bottom of the screen. Any solutions would be greatly appreciated  

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SamsungLarryK
Samsung Moderator
Samsung Moderator
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Galaxy S Phones

Does this line appear with the device in safe mode?

useroAvJEpZj06
Asteroid
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Galaxy S Phones

yes


@SamsungLarryK wrote:

Does this line appear with the device in safe mode?


 

SamsungLarryK
Samsung Moderator
Samsung Moderator
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Galaxy S Phones

Just to double check, have you given your device a soft reset?

useri7kapUStim
Constellation
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Galaxy S Phones

Yes

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userTkR5xE5L8H
Constellation
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Galaxy S Phones

My husband and I have Note 9s, his has the white bar and mine doesn't.  His comes on when the phone is charging.  It has now caused screen burn.  Please help.

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SamsungQue
Samsung Moderator
Samsung Moderator
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@userTkR5xE5L8H Does the white bar still show when your phone is in safe mode?

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userwoU3Qg6XDz
Constellation
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Galaxy S Phones

I'm having the same issue with my Samsung s10. Help

 

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