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“Your purchase was denied” Fortnite iKONIK skin

(Topic created: 03-21-2019 01:17 PM)
userbs3u1SOHV7
Asteroid
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Galaxy S Phones

I have the new Samsung galaxy and install fortnite but when I give it to buy the skin ikonik will not let me buy it, it says "your purchase has been denied for this application" someone tells me what I have to do please?

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Solution
SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy S Phones

These are the steps you need to follow to redeem the skin. https://www.samsung.com/us/mobile/galaxy-s10/fortnite/redeem/



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21 Replies
SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy S Phones

Are you trying to purchase the skin or redeem it as part of the promotion?



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



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userbs3u1SOHV7
Asteroid
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Galaxy S Phones

Reedem it but it says"your purchase has been denied for this application" You know what i need to do?

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Solution
SamsungRei
Samsung Moderator
Samsung Moderator
Options
Galaxy S Phones

These are the steps you need to follow to redeem the skin. https://www.samsung.com/us/mobile/galaxy-s10/fortnite/redeem/



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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userbs3u1SOHV7
Asteroid
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Galaxy S Phones

Yeah I know the steps but I can't 

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userbs3u1SOHV7
Asteroid
Options
Galaxy S Phones

Maybe tomorrow thanks.

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userZW7EYNjcl5
Astronaut
Options
Galaxy S Phones

i dont get the option to change store to samsung, i see the skin in the shop i give me credit card in but still gives a error! please help

SamsungQue
Honored Contributor
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Galaxy S Phones

@userZW7EYNjcl5 We recommend that you call in and talk to our Samsung Promotions department 1-866-888-5503.

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userPY2ScAf0fC
Constellation
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Galaxy S Phones

Product does not exist in this store 

What i do now?

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userbs3u1SOHV7
Asteroid
Options
Galaxy S Phones

Hello there in what step are you stuck?

 

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