03-17-2017 08:24 AM
Hello there, @userqlyu3fJ509! Thanks for taking the time to post here and I understand how this would be frustrating.
We will be happy to help! To better do that, can we have a little more information about your phone and this problem? Things that will help the most would be the exact model number and Baseband version (both under Settings>About Device) for your device as well as your carrier, when you installed the update you mentioned, and what you've already tried to fix it. Thanks!
03-17-2017 09:10 AM
03-17-2017 12:01 PM
You're very welcome! What region are you located in? This site is mainly for US support, so we only have limited information on international phones. We can still go through a few different troubleshooting steps here! First, just to make sure everything is set correctly, have you already gone to Settings>Battery to make sure that Fast Charging is still turned on? If so, we can move on to the steps below.
Let me know how these go!
03-17-2017 05:43 PM
03-20-2017 11:51 AM
Oh! Just to confirm, does your friend's phone have the same model number and Baseband version as your phone? Have you checked the charging port on your phone to see if there are any signs of damage? If the steps I sent in my last reply did not work, our next option would be a Factory Data Reset, but I suggest first reaching out to your regional support to see if they would be able to offer you any additional troubleshooting steps. You can find their contact information here!
03-20-2017 02:59 PM
I unfortunately only have access to information about software updates for US devices. These updates are often pushed to devices by carriers (at least for US phones). Your carrier or regional support will be your best point of contact to see if they have released a new update that might have fixed this problem. Have you been able to reach out to them?
05-19-2017 10:40 AM
@usera9i0nOUYyC I'm sorry to hear that. Have you already gone through all of the troubleshooting that's been mentioned on this thread?