Thank you for reaching out. You can use Smart Switch to download the latest software for your phone. https://www.samsung.com/us/support/answer/ANS00077582/ If you are unable to download the firmware from Smart Switch, I recommend taking the phone to an authorized service center, like uBreakiFix, https://www.ubreakifix.com/samsung, to have the software flashed.
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
Thank you for reaching out. You can use Smart Switch to download the latest software for your phone. https://www.samsung.com/us/support/answer/ANS00077582/ If you are unable to download the firmware from Smart Switch, I recommend taking the phone to an authorized service center, like uBreakiFix, https://www.ubreakifix.com/samsung, to have the software flashed.
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
