cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Astronaut

hello

Pls my galaxy s7edge,is giving me issues on the keypad under. I find it hard to type, and it's hard to press the keypad. Pls kindly assist me 
4 REPLIES 4
Highlighted
Samsung Care Ambassador

Re: hello

Do you have a screen protector installed? Sometimes a screen protector can make it difficult for the screen to detect touches. 

Reply
Loading...
Highlighted
Astronaut

Re: Re: hello

no I don't have screen protector. and the screen is not cracked. what most have happened
Reply
Loading...
Highlighted
Samsung Care Ambassador

Re: Re: hello

If you boot into safe mode does the problem exist while booted in safe mode

Reply
Loading...
Highlighted
Astronaut

Re: Re: hello

yes, it still does.i ve even reformatted the phone twice. what can I do to solve this problem. Thanks
Reply
Loading...