Original topic:

phone issues

(Topic created: 11-19-2021 11:24 AM)
userWy8pEEmdGW
Constellation
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Galaxy S Phones
I'm having issues where its freezing on YouTube and its saying my bluetooth is not paired to check my settings when it is paired 
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4 Replies
iamblue
Supernova
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Galaxy S Phones

have you tried to clear cache and data? 

submit an error report if it freezes again

Samsung Members app > + Button > Error report

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userWy8pEEmdGW
Constellation
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Galaxy S Phones
Can you please help me how do I clear cache I did a factory reset it's been freezing and still
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userWy8pEEmdGW
Constellation
Options
Galaxy S Phones
How long does it take for them to fix this issue
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SamsungJam
Community Manager
Community Manager
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Galaxy S Phones

I get how bothersome that this can be.  Could you provide the model of the telephone that you're using so that I can get you the steps that you need? 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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