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Constellation

phone storage

I have a Galasy s6 phone and it is saying my storage is full but my cloud is empty...I cant figure it out.

3 REPLIES 3
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Samsung Moderator
Samsung Moderator

Re: phone storage

Just to clarify are you referring to your phone storage being full?


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Product Expert

Re: phone storage

Hi @useryI70Du68cU 

Sorry to you are going through this sounds  like the backup wasn't done. Follow these directions on the bottom to fix your issue.

 

From Settings, tap Accounts and backup, and then tap Samsung Cloud. Tap More Options and then tap Settings. Next, tap Sync and auto-backup settings, and then tap the Auto back up the tab. Here, you can adjust which options get backed up automatically; tap the switch next to your desired apps.

 

 

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Product Expert

Re: phone storage

Could you possible provide screenshots so we can confirm what type of storage issue youre experiencing. I need to clairfy some details to make sure you get the best solutions. Is your cloud storage full or your internal memory of the device full?

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