Original topic:

pic mail and videos messed up

(Topic created on: 2/28/21 7:10 PM)
StephSua
Astronaut
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Galaxy S Phones
After I did the system update to One UI 3.0 on my Samsung galaxy S10 phone, my pic mail were messed up. Whenever I received videos as a text message the videos look like a still image and can't be played. If I received memes or pic mail some came in blurry, came in as black and white or gifs do not move on my phone. Anyone else having these issues? How can I fix these problems? 
7 Replies
Chelso
Astronaut
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Galaxy S Phones
I am having the exact same issue with same phone from same time frame, but also some videos or texts are simply not coming to me at all. any ideas for fixes?
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frustrated65
Astronaut
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Galaxy S Phones
I am having the exact same issues with my s10.....and have tried several ways to resolve with no luck
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StephSua
Astronaut
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Galaxy S Phones
I would say there is a bug with the system update on the Samsung galaxy S10 phones but I updated my mom phone and her pic mail works just fine. She also have the Samsung galaxy S10
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usermCxMcuhMBa
Cosmic Ray
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Galaxy S Phones

https://us.community.samsung.com/t5/Galaxy-S10/MMS-broken-after-update/td-p/1712479

Entire thread about a lot of people experiencing the same exact issue. All seem to be on Verizon, not sure of your situation.

No acknowledgement from Samsung and no way to resolve this at this time other than to use the Verizon Messages+ app. Seems Samsung pushed this update and basically made all other messaging apps (including their own) unusable besides the Verizon bloatware.

 

TheRedSeat
Cosmic Ray
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Galaxy S Phones

Note that they archived the thread you linked without posting a solution. They're trying to hide it from us too. They'll archive this thread soon bc we are pointing out a fatal flaw in their OS update. Thanks Samsung! Great customer service (not).

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usermCxMcuhMBa
Cosmic Ray
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Galaxy S Phones

Still no resolution or even acknowledgement from Samsung on this.. @SamsungJoJo only tagging you in here because I see you're a Mod in this community. We would really appreciate if this issue was addressed.

usermCxMcuhMBa
Cosmic Ray
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Galaxy S Phones

@SamsungQue 

Tagging you in here as well since I see you're a Mod that's commented on recent posts on this community. Can this issue please be addressed? There are multiple threads about this same issue throughout the community and no one is addressing it. In fact, some threads have even been archived with no resolution.

Please help, this issue has caused all MMS messaging to become basically useless since the update was pushed.

Here's links to others:

https://us.community.samsung.com/t5/Galaxy-S10/MMS-compression-with-One-UI-3-0/m-p/1736107#M83953

https://us.community.samsung.com/t5/Galaxy-S10/S10e-Samsung-Message-App-Trouble/m-p/1736102#M83952

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