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userpsjDN3PjQK
Astronaut

Re: processing failed

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Resetting the password on Samsung portal does not fix this "processing failed" error message. I knew the password I used was correct because I was able to access my samsung account through the portal page with the new password, but this same credential was not able to unlock the phone. The suggested wait for 24 hours did not resolve the issue either. Samsumg will ask you to send the phone to their helpdesk office with the invoice or evidence of purchase, and according to them, they will unlock it for a fee. 

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userP0SReEDhUK
Astronaut

Re: processing failed

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what is the website? this just happened to my wife's phone.
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userGvb5TrSOUw
Astronaut

Re: processing failed

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I reset my samsung s5 sm G900p and logging in the samsung account is telling me PROCESSING FAILED 

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userFcyVnpOyEb
Astronaut

Re: processing failed

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i have same problem
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userFcyVnpOyEb
Astronaut

Re: processing failed

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can you help me
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useruaZ0Jcf4yN
Astronaut

Re: processing failed

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SM-N910T

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userJqOm4ZiUV9
Constellation

Re: processing failed

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Galaxy S5

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userhgLfip0CQd
Astronaut

Re: processing failed

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hi my samung galaxy g900f devcie is locked try to log keep say  processing failed 

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userkadFXlxrmi
Constellation

Re: processing failed

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I have this problem too 

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pravu
Astronaut

Re: processing failed

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@SamsungCole wrote:

Can you tell us what kind of device it is, happen to have the model code? Is this the Google Factory Reset Protection Lock? 


I have the same problem in Samsung SM-G900F. how can I log in to the mobile?

pravu
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