Solved: samsung 360 Gallery not working. - Samsung Community

TEINSLDB · ‎12-23-2020

So ever since my phone updated the other day every time I try to go to my gallery the app crashes. Any ideas?

HaroldCorbin · ‎06-06-2021

2 SOLUTIONS:
I am having the same issue, and I know that I can just remove the SD card from the camera and transfer the files to my computer or Note10+ that way... but I found another solution: I have an S7 nobody is using anymore, so I used that to connect to my Gear 360, and it was able to access the gallery. It's much slower, but it works. From now on, if I plan on using the Gear 360, I'll just use the S7 with it. It's not a perfect solution, but at least it makes the camera somewhat usable again.

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TEINSLDB · ‎12-23-2020

also when I start the camera it shows battery low even though it has more than 90% charge

St3v3C · ‎12-23-2020

one of the first things that should be done after an update, is to clear the dalvik cache. most people don't know this, but it helps resolve a great many issues, including battery life and program bugs. start with that. also, see if there is an update to the gallery app

TEINSLDB · ‎12-23-2020

so deleted cache and reinstalled the gear 360 app. still crashes everytime try to view gallery.

userbc79IMuGgX · ‎01-30-2021

Same issue here. Fresh install, app crashes when i try to open the gallery.

TEINSLDB · ‎01-30-2021

apparently we're stuck with it because Samsung's not going to make updates for newer phones for this camera anymore.

St3v3C · ‎12-23-2020

you did not mention gear 360 in your original post. you may have to wait for an update to that

usernkYRSTyzYs · ‎02-27-2021

@St3v3C, why do you think they were talking about the 360 gallery? It's primarily for the Gear 360 camera. Also, TEINSLDB did mention an issue with the camera battery level indicator. You shouldn't be responding to questions when you don't fully understand the topic.

St3v3C · ‎02-27-2021

I see. sorry for the confusion.

userozs0qMJDRz · ‎03-18-2021

Has anyone figured it out yet? I have the same problem the gear360 and the app worked perfectly on every phone up to the last one before this new one (was using note 10+ now upgraded to the s21 ultra) google and Samsung both say the 360 app is not compatible with the s21 but it was installed in my original setup so I tried it out and the app works connected to the camera and controls it etc but as soon as you try to open gallery it closes no error message or warning or anything so I connected it back to the Note10plus and it now does the same thing I Uninstalled the app and installed gear 360 (new) same thing I tried to check for a camera firmware update on the app but it gives me a network error network not available

Original topic:

samsung 360 Gallery not working.

1 Solution