samsung pay cash back

[userpVHUHvTZfh]

As in the attached screenshot, I requested to cash out my cashback money, and my account records show that I received it all.
But I can't figure out where the cash is.
This has already happened a second time.
As in the attached file, I had the same problem when I requested a cashout in February.

I was busy then, so I just didn't care. But the same thing happened this time.
The sum total is $77.55.
Please let me know how I can find the money

[SamsungJoJo · Accepted solution]

I recommend reaching out to our Samsung Pay department for further assistance regarding your concerns. They can be reached directly at 1-844-726-7297.